The complete opposite is your employee Liibide (sorry I didn’t obtain the spelling of his title). I wait to get in touch with him a Client Service Rep. He did help me with a few challenges I'd on my outgoing flight but mainly was of no help by any means with my return flight.
To start with, big many thanks and shout out on your Cust Svc rep Laura. She is incredibly helpful and was ready to handle my trouble rapidly. It is best to sense extremely lucky to have her as an personnel.
On April fifteenth, 2013 I received a sign in the mail from you and was particularly let down After i opened the envelope to see the Examine created out was roughly 1/4th the quantity I'd at first submitted for reimbursement.
Last but not least we received all of our baggage and naturally one among my bags wasn't there. As anticipated it was missing, my sons auto seat was dropped. The identical women that had lied earlier described that it had to be there, scanned in.
I wanted to vent my irritation Using the baggage scenario with all your airline. Anything else was great, though the way my baggage was managed would make me Imagine two times right before booking with AA once again. I had been billed $twenty five Just about every way for just one bag, not becoming instructed my bag may very well be carried on for no charge. So as to add insult towards the $50 billed, my bag was harmed on the outside on remaining returned to me.
Moments have improved and its really unhappy. BTW – Our flight to Madrid was with Iberia and the encounter was the complete reverse! The plane was vivid, thoroughly clean and present day plus the meals possibilities have been appetizing as well as the attendants ended up mindful of foodstuff substances. Certainly it can be achieved suitable!
The most crucial Web site handle for American Airlines is . You can reserve flights and seek for family vacation packages together with other vacation needs on the location. You can even entry your American Airlines account and make contact with shopper service.
This practice is not really one American Airlines really should go on to follow as is dehumanizing and down right inconsiderate of paying out prospects. This encounter has completely remaining a nasty style in my mouth and it took faraway from The good vacation I lately knowledgeable .
I not just needed to squander $fifty in baggage charges, but I experienced Awful landing by your pilots, exceptionally crowded and little planes, rude flight attendants, and comprehensive imbeciles that managed my baggage simply because they Evidently visit this site were being illiterate and could not read “San Antonio to Cincinnati, OH and sent it to Grand Rapids, MI.”
My husband And that i had a flight leaving Richmond Virginia which has a final location of Seattle Washington. We've been familiar with traveling and had flown other airlines previously that week likely to and from many Places. We experienced all our details and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt talk to if those who are traveling are armed forces personnel so we started off more than and waited in line to talk to a consultant on the counter. As soon as we were being up within the counter we advised a Woman behind the counter that my spouse is in the armed service and we had two baggage to examine in. Thats after we were knowledgeable that our baggage exactly where more than fat and It could be 250$ extra. We requested for your Girl to indicate us wherever the package deal pricing is created. She was unable to offer that details and went on to tell us we could seem it up ourselves. My spouse that is enlisted while in the U.S. Coast Guard has not experienced to pay excess or any volume for baggage, on orders or particular. My husband gave her the 250$ and that's when the consultant we have been speaking with shortly grew to become incredibly impolite and threatened to terminate our total flight.
I approached the agent because of the title of “Susan A” and greeted her that has a “Good Morning!” Her reaction was a blank stare like I had no business currently being there then a glare After i questioned her if she was readily available.
I have already been an AA purchaser for more than twenty five years. Your service happens to be disappointing to state the the very least. It's in all parts of service from check in to , tavel to baggage handling.
Luis not only received us on a flight but enhance to first class. This was a large take care of for us. The flight quantity was AA2386 in case I spelled Luis’s previous identify wrong.
Once i bought to the complimentary resort that American setup for me, I called 800-433-7300 and talked to an agent there who, to my shock was unable to see flights that were offered on USAIR. She explained to me there were no open seats on any on the early USAIR flights. I was online and could see that there were accessible flights. I basically booked a flight to verify it to her.